Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at general@wearehado.com. Please note that returns will need to be sent to the following address: Name: Hadō
Address: 5 mountain street, Manchester, M40 1UA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at general@wearehado.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Except where required by applicable law or where an item is faulty, damaged or incorrectly supplied, we may not accept returns or exchanges where:
- The item has been worn, washed or used;
- The item has been damaged after delivery;
- The item has been altered or modified;
- Original tags or relevant packaging have been removed or discarded where this affects the item's condition or resale value;
- The return does not meet the requirements of this policy or applicable law.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges We are happy to offer an exchange for a different size of the same product, subject to availability.
To request a size exchange:
- You must contact us within 14 days of receiving your order.
- The item must be returned to us unworn, unused and in its original condition.
- All original tags and packaging must be included where applicable.
- The requested replacement size must be available.
We cannot guarantee that a replacement size will still be in stock, particularly for limited releases. If your requested size is unavailable, we will contact you to discuss the available options.
International orders We do not offer direct exchanges. If a customer is entitled to return an item, they return it and place a new order in the correct size. For unwanted or change-of-mind returns, the customer is responsible for arranging and paying for the return shipping. The item must be returned unworn, unused and in its original condition.
If your item arrives faulty, damaged or incorrect, please contact us at general@wearehado.com with your order number and photographs of the issue.
If the issue is confirmed, Hado will cover the reasonable cost of return shipping and provide an appropriate resolution, such as a replacement or refund
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wearehado.com.